TLDR

• There are 2 main categories of “AI call assistant” for real estate teams: bots that talk to your leads, and tools that coach your humans on live calls.
• If your main bottleneck is speed to lead and coverage, you likely need an AI voice agent or receptionist.
• If your bottleneck is agents freezing, rambling, or missing key questions, you need real time call coaching layered on top of your dialer and CRM.
• Tools like Shilo, Lofty, JustCall AI, ContactSwing and PWRU focus on automation and call handling, while platforms like MaverickRE focus on analytics and coaching after the fact.
• Sayso sits in a different lane: it listens to live calls and gives simple prompts in real time so your agents stay calm, ask better questions, and book more appointments from the same leads.

What “AI call assistant for real estate teams” really means in 2026

If you run a real estate team, “AI call assistant” can mean five different things depending on who is selling it to you:

1. AI voice agents that call or answer on your behalf and qualify leads.
2. AI receptionists that handle inbound calls, basic questions, and appointment booking.
3. AI chat and SMS assistants that sit on your site or CRM.
4. AI call analysis tools that transcribe and score calls after the fact.
5. Real time call coaching that listens to live calls and helps your human agents in the moment.

For this guide on the best AI call assistant for real estate teams, we are focusing mostly on tools that touch phone conversations in a meaningful way for teams, ISAs, and high volume agents.

The key questions to answer before choosing anything:

• Do you want AI talking to your leads, or do you want AI coaching your humans on the phone?
• Is your biggest problem coverage and volume, or skill and consistency on live calls?
• Are you trying to reduce labor costs, or to get more listing and buyer appointments from the same spend?

Keep those in mind as you read each option below.

Quick comparison: best AI call assistant tools for real estate teams in 2026

How to choose the best AI call assistant for your real estate team

Before we get into each tool, here is a simple framework that tends to work in the real world.

1. Map your calls by type

Roughly, your team’s call mix probably looks like:

• New online leads
• Old database & nurture leads
• Past clients and sphere
• Sign calls and listing inquiries
• Vendor and internal calls

AI call assistants help most with:

• High volume, repetitive conversations (new online leads, PPC, portal leads).
• Off-hours or weekend coverage where you are losing opportunities.
• Coaching newer agents who are still learning how to control a call.

2. Decide where humans must stay in the loop

For many team leaders, the right mix is:

• AI to answer and triage low intent or off-hours calls.
• AI to analyze and summarize calls for training.
• Real humans, supported by real time coaching, for live prospecting and higher intent calls.

That is why this list includes both automation tools and coaching tools. Most serious teams will end up with a stack, not a single magic product.

3. Integration reality check

For each tool, ask:

• Does it plug in to my existing CRM and dialer, or does it want to replace them?
• Will it work with the phone system my team already uses tomorrow morning?
• Do I need IT or engineering support to get real value?

If it demands a full migration or a six week project before you see impact, it is probably not the first thing to turn on.

Sayso: best AI call assistant for teams that want real time coaching, not more bots

Best for:
Real estate teams, ISAs and high volume agents who already spend their day on the phone and want to turn more conversations into appointments without changing CRM or dialer.

What it is

Sayso is a real time sales execution and coaching platform. It:

• Listens to live calls as they happen.
• Gives the agent calm, simple prompts for the next best question or statement.
• Works on top of any CRM or dialer, so you do not need to move data or change systems.
• Helps agents who freeze, ramble, or chase scripts by quietly nudging them back on track.

The focus is not automation. The focus is helping your humans perform better on the calls they are already making and receiving.

Where it shines for real estate teams

On a real estate team, the biggest waste is often not leads. It is:

• Agents skipping important discovery questions.
• ISAs losing control of calls once a prospect pushes back.
• New agents taking 6 to 12 months to sound confident on the phone.
• Team leaders repeating the same coaching points after listening to recordings.

Sayso gives live support without waiting for a post-call review. Agents see prompts like:

• “Ask about their ideal timeframe next.”
• “Clarify if they already have an agent.”
• “Confirm their financing plan before you offer appointment times.”

You are not handing your clients to a bot. You are giving your agents a calm partner in their ear that keeps them moving toward a clear appointment outcome.

Ideal use cases

• ISA teams calling PPC and portal leads all day.
• Team agents handling sign calls and sphere while also juggling showings.
• New agents ramping up who need structured help on real conversations, not just role plays.
• Brokerages that want scalable coaching without sitting in on every call.

Shilo: best AI call analysis assistant focused on real estate

Shilo brands itself as an AI assistant built specifically for real estate professionals and mortgage pros. It is trained on millions of hours of calls, including real estate conversations, across 15+ languages.

What it focuses on

• Recording and transcribing calls in near real time.
• Identifying topics, questions and objections on calls.
• Analyzing tone and sentiment.
• Creating summaries and task lists after the call so details are not lost.

Think of Shilo as an intelligent layer that watches calls, then helps you remember what was said and what needs to happen next.

Best for

• Teams that want deep call transcripts and structured notes to feed into their CRM.
• Brokerages that do a lot of coaching off recorded calls.
• Leaders who want better visibility into what is actually happening on the phones without listening to thousands of minutes manually.

Limitations to note

• Its strength is call analysis and tasking, not live, in-the-moment prompts that help an agent recover on a call.
• You may still need a clear process for coaching agents using the insights it generates.

Shilo pairs well with a live coaching solution like Sayso if you want both better notes and better behavior on calls.

MaverickRE: best AI call grading and sales coaching for Ylopo-focused teams

MaverickRE is part of the broader Ylopo ecosystem and is pitched as an advanced analytics and sales coaching platform for modern real estate teams.

Key strengths

• AI call grading and performance dashboards so you can see who is actually doing the work. (Ylopo)
• An AI sales coach that gives custom guidance and recommendations based on an agent’s performance data. (Ylopo)
• Role play scenarios, powered by AI voice, so agents can practice scripts and rebuttals and get feedback. (HousingWire)

This is especially useful if your team already runs heavily on Ylopo and you want your call coaching data inside the same ecosystem.

Where it fits

• Teams already deep in Ylopo for lead generation and remarketing.
• Leaders who want a scoreboard and structured role play options.
• Organizations that are okay with most of the help happening before and after live calls.

Limitations

• The focus is more on analytics, grading, and structured practice.
• While there are AI coaching elements, if you want lightweight prompts during every real call across any dialer, that is where a tool like Sayso is different.

Lofty (Chime) AI Assistant: best for CRM-centered AI assistant work

Lofty (formerly Chime) has one of the more mature AI assistants embedded in a real estate CRM. HousingWire calls out its AI Assistant as one of the most useful tools for agents, with strengths in qualifying and converting leads on websites, setting showing appointments, and nurturing leads over time. (HousingWire)

What it does

• Chats with website visitors and portal leads to gather basics like budget, location, and timing.
• Helps qualify and convert leads inside the Lofty ecosystem.
• Books showings and manages early-stage nurturing directly from the CRM. (HousingWire)

Best for

• Teams already running Lofty/Chime as their main CRM.
• Brokerages who want AI to handle many of the early, repetitive web and SMS conversations.

Limitations

• It is strongest inside the Lofty stack. If you use a different CRM, it is not the most flexible option.
• It focuses on digital and text-based conversations, not coaching your humans on phone calls.

JustCall AI Receptionist (Real Estate): best 24/7 AI receptionist

JustCall offers an AI receptionist for real estate that automates calls, post-call tasks, and appointment scheduling. It emphasizes near instant responses and integrates with a broad range of CRMs. (JustCall)

What it does

• Answers inbound calls and helps manage inquiries.
• Qualifies callers, routes them, and books appointments.
• Connects with 100+ business applications, including the main real estate CRMs and lead sources. (JustCall)

Best for

• Teams that miss calls at night, on weekends, or during heavy volume.
• Brokerages that want a predictable way to get basic information from every caller and set appointments.

Limitations

• You are handing first contact to a bot. That is fine for some markets and lead sources, but some team leaders still want a human voice on many of those calls.
• Coaching value for your agents is limited, since the AI is handling parts of the conversation on its own.

ContactSwing AI Voice Agent: best AI voice agent with multi-channel focus

ContactSwing provides AI voice agents designed specifically for real estate call handling. The product messaging emphasizes emotionally intelligent client interactions, multi-channel communication, and automated scheduling.

What it does

• AI voice agent that takes property inquiries and talks to clients.
• Recognizes tone and context to keep conversations more natural.
• Works across calls, texts, email and outbound campaigns.
• Integrates with calendars to schedule showings and meetings, aiming for cleaner operations. (contactswing.ai)

Best for

• Teams with large call volumes who want AI to screen and schedule across multiple channels.
• Brokerages that need automation more than they need coaching.

Limitations

• Like other AI voice agents, it replaces parts of your human contact on some calls.
• You will still need a strategy to train your agents for the higher value conversations that AI hands off to them.

PWRU AI Prospecting Agent: best for aggressive outbound AI calling

PWRU positions its AI Prospecting Agent as an intelligent calling system that qualifies leads and schedules appointments, with unlimited minutes and local numbers. (pwru.app)

What it does

• Uses AI to make outbound prospecting calls at scale.
• Qualifies leads, sets appointments, and handles callbacks as an inbound receptionist. (pwru.app)
• Provides transcripts and recordings of AI-driven conversations.

Best for

• Teams that want to test AI-driven outbound calling without hiring a large ISA bench.
• Investors or high volume operators who care more about coverage and volume than building agent phone skills.

Limitations

• Because AI is speaking directly with prospects, tone and local market nuance matter a lot. You will need to test extensively before leaning on it for your core database or sphere.
• Coaching value for humans is indirect at best.

Real time call coaching vs AI voice agents: which do you need first?

If you have a limited budget or limited bandwidth, here’s a simple way to prioritize.

Start with real time coaching if:

• Your agents are already on the phone all day, but appointment rates are inconsistent.
• You keep hearing the same mistakes on call recordings: talking too much, missing motivation, no clear close.
• You have new agents who sound completely different from your top performers.
• You are tired of doing the same call reviews and repeating the same coaching points.

In that world, a live coaching layer like Sayso creates immediate impact without changing your tech stack or your routing. It simply makes every agent on the phone more effective.

Start with AI voice agents / receptionists if:

• You are truly missing a lot of calls and new leads because no one is available.
• Your team coverage is thin at nights and weekends.
• You are running national or multi-market campaigns where any human-only phone team will be overwhelmed.
• You want a buffer that screens low intent calls before your agents pick up.

In that world, JustCall AI, ContactSwing, Lofty AI Assistant, PWRU and similar tools can help you plug the gaps.

Most mature teams will eventually use both: bots to handle volume and coverage, and real time coaching to help humans win the live conversations that matter most.

How to roll out an AI call assistant without breaking your team

Treat this like any other operational change, not a toy.

Step 1: Pick one clear target metric

Examples:

• Appointment rate per 100 live conversations on new portal leads.
• Average days to first appointment from a new lead.
• Conversion from first meaningful conversation to in person meeting.

Do not try to move everything at once. Pick one.

Step 2: Start with a pilot group

• Choose 3 to 5 agents or ISAs who are open minded and coachable.
• Get their phone workflows mapped first.
• Turn the tool on for them only, and measure the metric above for 30 to 60 days.

Step 3: Integrate with, not instead of, your current systems

For each tool:

• Confirm exactly how it connects to your CRM and dialer.
• Make sure every call and appointment ends up back in the same reporting you already use.
• Avoid parallel workflows where no one can see what is happening.

This is one of the main benefits of Sayso: it works with whatever CRM or dialer you already have, rather than forcing a migration.

Step 4: Update talk tracks and expectations

If you add real time coaching:

• Align your scripts or question frameworks with the prompts your agents will see.
• Make it clear that prompts are optional guidance, not a script police.
• Use early wins from the pilot group as examples in your team meetings.

If you add AI voice agents:

• Define which lead sources go to AI, and which always go to humans.
• Set rules for when AI hands off to an agent.
• Listen to early calls so you understand how prospects are experiencing the new flow.

Where Sayso fits if your team lives on the phone

Sayso is not trying to be a chatbot, a voice agent, or a new CRM. It is built for a specific kind of leader:

• You already have a decent lead flow.
• You already have humans on the phone.
• You are not satisfied with how many of those calls become real listing and buyer appointments.
• You do not want to manage a brand new tech stack just to get better coaching.

With Sayso, your agents:

• Stay in their existing dialer and CRM.
• Get live prompts at the right moments in a conversation.
• Learn the rhythm of a strong real estate call by doing the work, not by sitting in more training.

As a leader, you get:

• More appointments from the same lead budget.
• Faster ramp for new agents because they are supported in every live call.
• Less pressure to live inside call recordings just to keep standards up.
• Coaching that scales, because the “coach” is there on every call, not just once a week.

If you decide later to add tools like Shilo, MaverickRE, Lofty, or AI voice agents, they can sit around Sayso. Sayso’s job is simple: help the humans on your team win more of the conversations they already have.

FAQ: Best AI call assistant for real estate teams

1. What is the best AI call assistant for a small real estate team?
If you have a small team that already handles most calls, start with real time coaching rather than full automation. A tool like Sayso helps those existing calls perform better without changing systems, and you can always add AI reception or analysis later.

2. Can AI call assistants replace my ISA team completely?
In some high volume, low context lead flows you can use AI voice agents to handle a large share of conversations. In most markets, though, you will still want humans for higher intent calls and negotiation. AI is best used to filter, qualify, and support, not as a full replacement.

3. How do AI call analysis tools like Shilo differ from real time coaching?
AI call analysis tools focus on recording, transcribing, and summarizing calls so you can learn from them after the fact. Real time coaching tools listen to live calls and nudge the agent with the next best question or statement while the call is happening.

4. Are AI call assistants compliant with real estate regulations?
Most reputable vendors invest heavily in security and compliance and provide documentation. You should review how calls are recorded, stored, and processed, and confirm that you are following state and brokerage rules on recording and consent before turning anything on.

5. Can I use multiple AI call tools at the same time?
Yes, and many teams will. A common setup is real time coaching for agents, an AI receptionist or voice agent for coverage, and a CRM-based assistant for website and SMS conversations. The key is to keep integrations clean so your reporting does not get fragmented.

If you want to see what real time call coaching could look like on your own team’s calls, the simplest next step is a short working session: walk through your current call flow, look at where agents freeze or ramble, and see if Sayso makes sense layered on top of what you already use.

You can book 25 minutes with the Sayso team here: See Sayso in Action